RETURN POLICY
We offer a 30-day money-back guarantee. Returns should be requested within 14 days of delivery and sent back promptly once approved.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at INFO@AURELIA-DUBLIN.com before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.
If your return request is accepted, we will send you clear instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
We do not charge a restocking fee, for the benefit of our customers.
You can always contact us with any return-related questions at:
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants, custom products such as special orders or personalised items, and personal care goods such as beauty products.
We also do not accept returns of hazardous materials, flammable liquids or gases.
Please contact us if you have any questions or concerns regarding a specific item.
EXCHANGES
The quickest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification, in accordance with applicable consumer protection laws.
Once a parcel has left our fulfilment centre, we are unable to intercept it. However, your right to cancel still applies.
Please wait for the parcel to arrive, then contact us at INFO@AURELIA-DUBLIN.com, and we will provide you with the appropriate return instructions.
REFUND AND RETURN DETAILS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your full refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and credit the refund to your account.
If more than 15 business days have passed since your return was approved, please contact us at:
RETURN SHIPPING COSTS
Please note that we do not offer free returns.
All return shipping costs are the responsibility of the customer.
Approved returns are sent to our international fulfilment centre in Asia. We will provide you with the full return address once your return request has been approved.
Returned items should be securely packaged to help prevent damage during transit.
Returns are handled in accordance with applicable consumer protection laws.
HOW TO RETURN A PRODUCT
If you would like to return a product, please contact our customer support team before sending any items back.
This allows us to assist you quickly, provide the correct return instructions and ensure your return is processed as smoothly as possible.
We are always happy to help with any return-related questions.